Our Culture

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Our Corporate Promise:
Working together, aligned with City Council, we enable a better life for all ��ϲ��ians.

In order to deliver on our Corporate Promise, we need to create a positive employee experience.

The ��ϲ�� is committed to creating and sustaining a positive employee experience.

Employee Positive Experience To build this, we listen to understand the unique perspectives, experiences and feelings of employees, learn from those perspectives and ideas, and lead by using what we learned.

Our Cultural Commitments

As ��ϲ�� employees, our roles are diverse. We have distinct backgrounds, unique responsibilities and a kaleidoscope of different perspectives. One thing that unites us, however, is our shared promise to those we serve:

“Working together, aligned with City Council, we enable a better life for all ��ϲ��ians.”

It is this promise, that we are all leaders of service, that aligns us in shared purpose and builds a strong, positive culture.

Our Cultural Commitments of Safe, Helpful, Accountable, Integrated, and Excellent inspire us to do our best work to meet that promise. They remind us why we’re all here—for the love of our city.

Our Cultural Commitments are the foundation of the employee experience: Safe, Helpful, Accountable, Integrated and Excellent.

Safe

We Are Safe

We value, respect and protect the physical, mental and emotional wellbeing of each other and those we serve.

Safety is everyone’s responsibility.
We create trusted spaces to challenge the status quo and do our best work.
Mutual respect, courtesy and care for each other are fundamental, no matter what position we hold.

Helpful

We Are Helpful

We care about people’s experiences. We work with them and for them, to seize opportunities, address challenges and deliver outstanding service.

We view public service as an honour.
We are driven by, and respond to, the interests of those we serve.
We seek to understand the experience of those we serve to better meet their priorities and expectations.

Accountable

We Are Accountable

We are trusted and empowered to embrace our responsibility for our actions, decisions and behaviours.

We commit to our responsibilities to Council, each other and those we serve.
We understand the corporation’s goals and ensure our work aligns and supports them.
We are responsible for meeting performance expectations and results.
We live our Cultural Commitments with respect, integrity and transparency.

Integrated

We Are Integrated

We get the best results when we align our diverse ideas, knowledge and efforts in a shared purpose.

We believe the whole is stronger when its parts are aligned. We work in common cause and not as an assembly of standalone functions.
We are all connected in working to achieve the success of our city, both across the corporation and with our external stakeholders.
We respect and value diversity within our workplace and across the communities we serve.

Excellent

We Are Excellent

We perform to the highest standard. We passionately pursue innovation and continuously improve ourselves, our teams and our city.

We create an environment that encourages, values and recognizes continuous improvement and innovation.
We commit to quality, ingenuity, and high performance in all that we do.
We seek continuous improvement through curiosity, and being well informed about new ideas and opportunities.

Leadership Competencies

Supporting the Cultural Commitments are our Leadership Competencies, which define the behaviours that enable us to build our desired culture.

Each and every one of us at the City is a leader, making important contributions to the public. At the ��ϲ��, each of us leads in different ways. You may lead a service or a project, or you may lead people, other leaders, or even the entire organization. The Leadership Competencies outline the key behaviours that help leaders succeed at the City and increase in complexity depending on your role.

Courage

Courage is about encouraging and listening with openness, dealing with issues rather than ignoring them. We lead change and make decisions that are right, even when they are not easy.

Values-Based Influencer

We are guided by our Cultural Commitments as we influence through our networks, and work with and develop others. We use these values to model the way. We are Safe, Helpful, Accountable, Integrated and Excellent every day.

Systems Thinker

As Systems Thinkers, we take the broader context into account and focus on management, system alignment, accountability and financial stewardship. We recognize that our actions impact other areas and those we serve. We anticipate and respond to the changing needs of our citizens and measure our impact.

Inclusive

Inclusive means that we seek out different points of view, are mindful of our biases and apply the GBA+ process to our work. We work to understand our own biases and intentionally seek out the voices of those who see things through a different lens.

Collaborative Networker

Collaboration means working to adopt a focus on a respectful workplace and the services we offer. We understand that we produce a better end product when we involve others. We understand who we need to connect with and actively nurture relationships and work with others to achieve results. We also share what we know and actively coach and mentor others.

Creative Innovator

As Creative Innovators, we are proactive and responsive to the changing needs of the citizens we serve. We look for different ways to address complex problems. We understand risks, but push boundaries to create better services that help us be more relevant, efficient and effective. We are leaders of innovation.

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What We Offer

Compensation packages include comprehensive benefits and a commitment to work/life balance.

Job Resources

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Our Culture

The ��ϲ�� is committed to creating and sustaining a positive employee experience.